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1.What is our main product ?
Our company is a professional trading company funded by Dalian Refrigeration Co., Ltd. in 1988. Concentrate on consulting, design, sales, installation, commissioning and maintenance of the refrigeration equipments.
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2.When can I get the price ?
We usually offer the quotation within 2-3 work days for equipment and 5-10 work days for system after receiving your inquiry. For urgent offer, please contact with us for special.
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3.How long is our Production leading time?
It depends on type of equipment.
For cold storage equipment, the lead time is 60-80days after receiving down payment or Letter of credit.
For Spiral Freezer, Tunnel Freezer, the lead time is 80-90days after receiving down payment or Letter of credit.
For flake ice making unit and plate freezer, the lead time is 45days after receiving down payment or letter of credit.
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4.During shipping, if there is a damage to products, how do you get replacement?
Firstly, we should investigate the reason cause the damage. At the same time, we will claim for the insurance by ourselves or assist the buyer.
Secondly we will send the replacement to the buyer. The responsible person for above damage will take charge of the cost of the replacement.
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5.Do you test all your goods before delivery?
Yes, we have 100% test before delivery.
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6.How do you make our business long-term and good relationship?
Dalian Refrigeration Co., Ltd was established on 1930. In past 88 years, we have set up our famous brand “Bingshan” not only in domestic market but also overseas market. How to make this brand life so long time? Good quality and reliable service create good reputation among the customers. Many customers keep adopting our system in past 20days extension of the business. Win-win business is our main task for the long-term cooperation.
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7.Are you a factory or a trading company?
We are the only door to overseas market for Dalian Refrigeration Co., Ltd. We have our own design team, installation team and after-sales team. We are professional engineering & trading company. We have set up branch office in Philippines, Malaysia, Thailand, Burma, Cambodia, Singapore, Bangladesh, Pakistan, Russian, Uzbekistan, Brazil, Argentina etc.
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8.Can we do our OEM logo?
Yes, for the products with drawing supplied by you, we of course apply your logo
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9.Can you arrange thirty party pre-shipment inspection
Pre-shipment inspection: Supplier’s pre-shipment inspection is Final; pre-shipment inspection by third Party on buyers cost.
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10.What is your warranty?
Warranty: 12months after commercial running or 18months from the date of shipment, subject to the earlier expiry.
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